First of all make sure that, your Business Email Services is active.

1. Login to your Client area and Click on View Details of your purchased business email product.

2. Then, Page Scroll down to CloudMail DNS Records as below.

Find the CloudMail DNS Records, and add them to the Domain Name as DNS Resource Records.

Related Guidelines :

• How to add domain name to CloudFlare service and Manage DNS Records :  https://www.srilankahosting.lk/knowledgebase/how-to-add-domain-name-to-the-cloudflare-and-manage-dns/
• How to update Nameservers of International Domain Name.? https://www.srilankahosting.lk/knowledgebase/how-to-update-com-domain-dns-records/ 

If you have a cPanel or Plesk Hosting Service with us, You can update our Hosting Nameservers to your domain registrar and Manage your DNS through Plesk or cPanel.

How to Manage DNS records through the cPanel?

How to manage DNS records in cPanel

How to Manage DNS records through the Plesk?

Managing DNS Records

Configure DNS Records :

Example 1 of Add Mail Record.

Example 2 of Add SPF Record.

After that login to CloudMail, check the Email Deliverybility thorough the cPanel .

Then click Manage and collect records that problems Exist.

DMARK